Timely & Efficient

Timely, efficient, excellent demonstration and communication of the problem verbally, as well as in the report which followed speedily and in the timeframe given. I have updated feedback to increase the score for reliability and timekeeping. I had read the email to mean that the surveyor would come at 12, and the survey would take 2.5 hours, rather than attending at some point between 12 and 2.30. The surveyor did call well within that time span. The confusion was in the email confirmation – it could have been clearer that he would arrive at some point between 12 and 230, and not at 12.
Haslemere

Prompt & Efficient

Alpine responded very promptly and efficiently to our request to carry out an investigation into a report of high moisture readings in our home buyers structural survey report. Mark, the surveyor was extremely thorough and patient in his explanations. The report was provided sooner than expected and was very clear and easy to understand. I was also impressed by the company’s helpfulness with a couple of follow up questions we had. We really couldn’t have asked for more and I wouldn’t hesitate to recommend them.
Epsom

Very Polite

The surveyor who came was very polite and helpful, and sourced the problem which two previous surveys had failed to do. The person I initially spoke to (Sarah) was very informative and helpful. The visit took place soon after my initial inquiry and surveyor Mark) came on time. The report came through within 48 hours of the survey and there were a few questions I needed clarification on. The questions were answered swiftly, patiently and satisfactorily. I would thoroughly recommend this company to anyone.
Warminster

Very Helpful

Very helpful, polite and efficient. Was kept informed of surveyors time of arrival. Would recommend as pleased with service.
Watford

Excellent Service

Excellent service. Report back same day. Would recommend to anyone.
Aldershot

Detailed Report

We were provided with a detailed report on a timely basis with the opportunity to ask questions and clarifications. Everything was arranged via our estate agent with no hassle.
Harpenden

Polite & Tidy

The individual was polite and tidy. He can across as being well informed. The report that was produced after the visit was easy to read and informative about the issues and the remedies required.
Sunbury-on-Thames

Excellent Service

Excellent service. From booking the appointment through to the quality of the actual work ( survey) information provided. Thoroughly professional and provided a detailed report and recommendations as to how to resolve the issue Superb!
Hampshire

Excellent Communication

Survey and investigation done as requested. Communication with company was excellent and report was produced quickly and thoroughly. Report was thorough and informative and the recommendations were easy to understand.
Woking