Privacy Policy

Alpine Property Group Limited

Our privacy policy promise

We are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

What information do we collect?

We may collect, store and use the following kinds of personal information.

  • Information about your computer and about your visits to this website
  • Your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation.
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  • Any other information that you choose to send to us

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

Using your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

  • Administer the website
  • Improve your browsing experience by personalising the website
  • Enable your use of the services available on the website
  • Send statements and invoices to you, and collect payments from you
  • Send you general (non-marketing) commercial communications
  • Send you email notifications which you have specifically requested
  • Send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology and you can inform us at any time if you no longer require marketing communications
  • Provide third parties with statistical information about our users – but this information will not be used to identify any individual user
  • Deal with enquiries and complaints made by or about you relating to the website
  • Keep the website secure and prevent fraud

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Newsletter Signup

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons:

  • to tell you about stuff you’ve asked us to tell you about
  • to contact you if we need to obtain or provide additional information;
  • to check our records are right and to check every now and then that you’re happy and satisfied.

We don't rent or trade email lists with other organisations and businesses.

We use a third party provider to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us via the contact page.

Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal information:

  • To the extent that we are required to do so by law
  • In connection with any ongoing or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure password and firewall protected server. All electronic transactions entered into via the website will be protected by encryption technology. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Access to your personal information

Under new GDPR legislation you have the right to request access, amend or request terminatation of any personal data that we hold. Provision of such information will be subject to:

  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on May 14th, 2018.

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What Our Clients Say

We have offices and Surveyors that cover Central & Southern England & Wales, Alpine Sky undertake literally hundreds of surveys for both Domestic and Commercial customers, resolving issues that others cannot resolve, in all house types, through to large 5* hotels alike. We utilise our years of experience, combined with the latest survey technology and additional methods that others do not use such as Thermal Imaging, and Acoustic technology.

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Excellent service. Report back same day. Would recommend to anyone.

Customer in Aldershot

We were very happy with the report and it helped us in negotiating with our builders. It was good to have an independent view that we trusted.

Customer in Bridport

Very pleased with the survey. The surveyor on site was experienced, efficient and answered all questions. He explained what needs to be done to get rid of that damp. I would highly recommend Alpine Surveys.

Customer in Bristol

Alpine responded very promptly and efficiently to our request to carry out an investigation into a report of high moisture readings in our home buyers structural survey report. Mark, the surveyor was extremely thorough and patient in his explanations. The report was provided sooner than expected and was very clear and easy to understand. I was also impressed by the company's helpfulness with a couple of follow up questions we had. We really couldn't have asked for more and I wouldn't hesitate to recommend them.

Customer in Epsom

Excellent service. From booking the appointment through to the quality of the actual work ( survey) information provided. Thoroughly professional and provided a detailed report and recommendations as to how to resolve the issue Superb!

Customer in Godalming

We were provided with a detailed report on a timely basis with the opportunity to ask questions and clarifications. Everything was arranged via our estate agent with no hassle.

Customer in Harpenden

Timely, efficient, excellent demonstration and communication of the problem verbally, as well as in the report which followed speedily and in the timeframe given. I have updated feedback to increase the score for reliability and timekeeping. I had read the email to mean that the surveyor would come at 12, and the survey would take 2.5 hours, rather than attending at some point between 12 and 2.30. The surveyor did call well within that time span. The confusion was in the email confirmation – it could have been clearer that he would arrive at some point between 12 and 230, and not at 12.

Customer in Haslemere

I Phoned through to Alpine Surveys on a Tuesday, they managed to get someone out on the following day (I guess I was lucky in this regard) and by the Wednesday evening the highly detailed report had been e-mailed through. I would thoroughly recommend Alpine Surveys on promptness and quality and would use them again.

Customer in Portsmouth

The individual was polite and tidy. He can across as being well informed. The report that was produced after the visit was easy to read and informative about the issues and the remedies required.

Customer in Sunbury-on-Thames

The surveyor who came was very polite and helpful, and sourced the problem which two previous surveys had failed to do. The person I initially spoke to (Sarah) was very informative and helpful. The visit took place soon after my initial inquiry and surveyor Mark) came on time. The report came through within 48 hours of the survey and there were a few questions I needed clarification on. The questions were answered swiftly, patiently and satisfactorily. I would thoroughly recommend this company to anyone.

Customer in Warminster

Very helpful, polite and efficient. Was kept informed of surveyors time of arrival. Would recommend as pleased with service.

Customer in Watford

Very pleased as a previous company did not come up with anything useful like this

Customer in Winchester

Survey and investigation done as requested. Communication with company was excellent and report was produced quickly and thoroughly. Report was thorough and informative and the recommendations were easy to understand.

Customer in Woking